Let's explain common reasons for missing coins and how to resolve the issue.
Why are my coins missing?
Several factors can lead to missing coins after completing an Offer:
Offer Completion Requirements: Did you fully meet all the requirements of the Offer? This includes any specific instructions, time limits, or waiting periods. Double-check the Offer details to ensure everything was completed correctly.
Provider Verification: We partner with third-party providers, and they need time to verify your completion. This process can take anywhere from a few hours to a few days.
Technical Issues: Occasionally, technical glitches can disrupt tracking. Our team actively monitors for these issues and works to resolve them quickly.
Fraud Prevention: Our systems automatically check for any irregularities to ensure fair play and prevent fraud. If any unusual activity is detected, your coinsmight be held for review.
Held Coins: Rewardly reserves the right to hold coins earned from offers for up to 90 days before they become available for redemption.
Inactive Account: If your account has been inactive (no login activity and no coins received or skins redeemed) for one year or more, it may have been deactivated, and any associated rewards may be forfeited.
What can I do?
Review the Offer Details: Carefully reread the Offer's instructions to confirm you met every requirement.
Check Your Activity History: Log in to your Rewardly account and navigate to your activity history. Look for the specific Offer and verify its status. It might be marked as "Pending," "Held," or indicate a reason for the missing coins.
Wait: Sometimes, it's just a matter of time. Allow up to 90 days for provider verification and processing.
Contact Support: If you've checked everything and your coins are still missing after 90 days, please contact our support team. Provide the following information to help us investigate:
Offer Name: The specific name of the Offer.
Date of Completion: When you believe you completed the Offer.
Any Supporting Evidence: Screenshots or other documentation that can help us understand the situation.
We appreciate your patience and understanding. We're committed to making Rewardly a rewarding and enjoyable experience!