If we've suspended or banned your account, removed something you posted, timed you out in the chat or reversed a reward, and you think we got it wrong, you can appeal within six months.
The one exception is a ban we tell you is final, for a serious breach such as fraud: the email we send you says so, and that ban isn't reviewed on appeal. Even then, you can write to us if you think we got your account wrong.
How to appeal:
Reply to the email we sent you about the decision, or write to [email protected].
For a suspension or a ban, quote the ban ID from the email.
Tell us why you think the decision is wrong, with anything that helps: dates, what happened, screenshots.
What happens next:
A person reviews every appeal, with what you sent us. We aim to start within 5 business days and to answer within one month.
We tell you what we decided and why. If we were wrong, we lift or shorten the restriction, put back what we removed when we still can, or give back the reward.
An appeal doesn't guarantee the decision changes. If we keep it, our reply says why.
You don't have to appeal first: you can take a decision to court at any time, as the "Liability, law and disputes" section of our Terms of Service explains.