While we strive to maintain a fair and enjoyable environment for everyone, we sometimes need to take action against accounts that violate our Terms of Service, Community Guidelines, or other policies. If you believe your account was suspended or banned in error, this article explains how to appeal the decision.
How to Appeal:
If you believe your account was unfairly suspended or banned, you can appeal the decision by submitting a ticket through our support system.
When submitting your appeal, please provide as much detail as possible to help us understand your situation. This includes:
Your account Id (user id): This is essential for us to identify your account.
The date and time of the ban/suspension: Knowing when the action occurred helps us investigate.
A clear explanation of why you believe the ban/suspension was in error: Provide specific details and any evidence that supports your claim. For example, if you were banned for using third-party software, explain if it was a misunderstanding and provide any relevant information.
Any relevant screenshots or documentation: If you have any screenshots or other evidence that supports your appeal, please include them.
What Happens Next?
Our support team will review your appeal and investigate the circumstances surrounding the ban/suspension. We aim to be fair and impartial in our decision-making. We will notify you of the outcome of our review as soon as possible. Please be patient, as this process may take some time.
Important Notes:
Submitting an appeal does not guarantee that the ban/suspension will be overturned.
We reserve the right to uphold our original decision if our investigation confirms a violation of our terms or policies.
Repeated violations or severe breaches of our terms may result in permanent bans without the possibility of appeal.
We appreciate your understanding and cooperation in maintaining a positive and secure environment for the Rewardly community. We encourage you to review our Terms of Service and Community Guidelines to ensure you understand the rules and regulations governing the platform.