We limit content or accounts only for the reasons our Terms of Service and Community Guidelines give, and a person decides every suspension and ban.
Common reasons:
Fraud: fake or false information, manipulating rewards, or tampering with offers and surveys.
Bots and automation: using bots, scripts, hacks or any software to automate tasks or gain an unfair advantage.
More than one account: you may have only one Rewardly account, and each device may be used by only one account.
Selling, trading or sharing accounts: your account is personal.
Harassment and abuse: towards other members or our team.
Other breaches of the Terms of Service or the Community Guidelines.
Suspensions and bans:
A suspension is temporary. While it lasts, you can't sign in, use your coins or place orders, and held coins stay held. When it ends, your coins and held coins are available again. If we process one of your orders while you're suspended and haven't started buying its items, we cancel it and refund its coins, which you can use when the suspension ends. Leaderboard prizes and referral commission may be lost or delayed, as our Terms of Service explain.
A ban is permanent. If we close your account for breaking the Terms, the coins on it are lost, and an order we process after the ban may be cancelled without a refund.
What we tell you: we email you whether the decision is temporary or permanent, when it ends, the reason, a ban ID, and how to appeal, or that the ban is final.
Appeals: you can appeal any decision within six months, except a ban for a serious breach, such as fraud, that we tell you is final (see "Appealing an Account Ban/Suspension").