This unique identifier helps us quickly access your account information when you contact support or be identified by our partners.
How to Find Your User ID:
Open the Settings Menu: In the Rewardly app, tap on the gear icon (or similar indicator) to open the settings menu.
Go to Account Information: Within the settings menu, locate and select "Account Information."
Locate Your User ID: Your User ID will be clearly displayed on the Account Information page. It might be labeled as "User ID," "ID," or similar.
Why is your User ID important?
Providing your User ID when contacting our support team helps us quickly locate your account and assist you more efficiently. It's like your Rewardly account's special code! Having it handy will speed up the support process and get you back to earning coins and redeeming skins faster.
When to use your User ID:
Contacting Support: Whenever you reach out to our support team, whether through email, live chat, or a support ticket, including your User ID will significantly help us assist you.
Reporting Issues: If you're experiencing technical difficulties, reporting a bug, or have a question about a specific Offer, including your User ID will help us investigate and resolve the issue more effectively.
So, take a moment to find your User ID now and keep it handy for when you need it. It's a small step that can make a big difference in getting the help you need quickly!