This guide will walk you through the process of contacting their support team so you can get assistance.
Before You Contact AdGate Media:
Gather Information: Have the following details ready:
Offer Name: The specific name of the offer.
Offer ID: (If available) This can usually be found in the offer details.
Date and Time of Completion: When you completed the offer.
Device Used: (e.g., Android phone, iPhone, PC)
Any Screenshots or Supporting Evidence: This can help AdGate understand the issue quickly.
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How to Contact AdGate Media Support:
AdGate Media typically handles their own support inquiries. Look for a "Support" or "Help" link within the AdGate offer wall section of the Rewardly app. If you can't find a direct link, try these options:
Check the Offer Details: Some offers might have support information directly within their description.
Visit the AdGate Media Website: You might find a contact form or support email address on their website.
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What to Expect:
Response Time: AdGate Media will do their best to respond to your inquiry in a timely manner, but response times can vary.
Resolution: They will work with you to investigate the issue and attempt to resolve it.
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If you've exhausted all options with AdGate Media and still haven't received your reward, please contact Rewardly Support using the link below and include your User ID and provide us with your communication history with Adgate. This will assist us in looking into your case further.
We hope this guide helps you get the support you need. If you have any questions about other aspects of Rewardly, please explore our help center for more information.