Here's our inactive account policy, and how to get back into your account if you decide to return.
What is an inactive account?
An account is inactive if you haven't signed in or earned coins for 12 months.
What happens to inactive accounts?
We may close an inactive account, but only after telling you by email at least 30 days before. During those 30 days, you can sign in to keep your account, or spend your coins. Coins don't expire while your account is active. This is the rule in our Terms of Service (section "Coins").
Coming back to Rewardly
Your account is still open: just sign in with the method you used before (email and password, or Google, Apple, Microsoft, Facebook, X or Steam).
You deactivated your account yourself: sign in within 30 days of deactivating it and your account comes back, without the global chat messages and leaderboard progress deleted at deactivation.
Your account was deleted: a deleted account can't be restored. The coins, keys and held coins on it are lost, and you can create a new account.
Troubleshooting:
Login issues: if you can't sign in, reset your password with "Forgot Password" on the login page. If you use a social login and can't connect, contact our support team.
Not sure whether your account still exists: contact our support team from the email address of your account.
We're always happy to welcome returning members. Don't hesitate to contact our support team if you have any questions. Happy earning!